Shipping policy

At VELORA, we are committed to providing a reliable and convenient delivery experience for every order. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During major holidays, promotional events, or periods of unusually high order volume, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

2. Shipping Destinations

VELORA may offer international shipping to selected countries and regions.

Shipping availability depends on the destination, carrier restrictions, local regulations, and the specific products included in the order.

Certain fragrance products may be subject to transportation restrictions because they may contain alcohol or other regulated ingredients. As a result, some products may not be available for delivery to certain countries or regions.

If we are unable to ship your order to your selected destination, we will contact you and provide an appropriate solution.

3. Estimated Delivery Time

Estimated delivery times depend on the destination, shipping method, carrier, customs clearance, and other factors.

Typical international delivery times may range from:

Standard Shipping: approximately 7–20 business days

Please note that these are estimated delivery times only and are not guaranteed delivery dates.

Customs inspections, public holidays, weather conditions, carrier delays, and other circumstances beyond our reasonable control may affect delivery times.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout based on the destination, shipping method, order size, and other applicable factors.

From time to time, VELORA may offer promotional shipping rates or free shipping on qualifying orders.

Any applicable shipping charges will be shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

You can use the tracking number provided in your shipping confirmation email to check the latest delivery status.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise clearly stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other fees charged by the destination country.

VELORA does not control these charges and cannot guarantee the amount that may be assessed by local customs authorities.

Customers are responsible for ensuring that the purchased products can legally be imported into their country or region.

7. Customs Delays

International shipments may be held by customs authorities for inspection or clearance.

Customs clearance times vary depending on the destination country and local regulations.

Delays caused by customs authorities, import procedures, documentation requirements, or other government agencies are outside VELORA's control and are not considered carrier delivery delays.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, address, postal code, telephone number, and other delivery information before completing your purchase.

VELORA is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

9. Lost, Damaged, or Missing Packages

If your package arrives damaged, please take photographs of the package and the products and contact us as soon as possible.

If tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or the local carrier.

If the package remains missing, please contact VELORA so that we can assist with the appropriate carrier investigation where available.

10. Delivery Restrictions for Fragrance Products

Some perfumes and fragrance products may be classified as restricted or regulated goods for transportation purposes due to their alcohol content or other ingredients.

Shipping methods and available destinations may therefore vary depending on local laws, carrier requirements, and transportation regulations.

VELORA reserves the right to cancel or modify an order if the selected shipping method or destination does not permit the transportation of the relevant product.

11. Failed Delivery & Returned Packages

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, customs requirements are not completed, or the package is refused by the recipient, the carrier may return the package to the sender.

Additional shipping or return costs may apply depending on the circumstances.

If a package is returned to VELORA due to reasons attributable to the customer, we may deduct applicable shipping, return, customs, or handling costs from any eligible refund.

12. Delivery Delays

VELORA will make reasonable efforts to ensure orders are shipped within the stated processing period.

However, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections or clearance
  • Carrier delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Incorrect shipping information
  • International shipping restrictions
  • Other unforeseen circumstances

13. Contact Us

If you have any questions regarding your order or shipment, please contact us through the contact information provided on our website.

When contacting us about an order, please provide your order number so that we can assist you more efficiently.

VELORA
Scent Your World.